Chamelneon offers returns and refunds for faulty products only. Chamelneon will make every effort to resolve the issue and may fix,replace, refund, or partially refund the product. The final resolution for faulty products, including refunds for the cost of theproduct and/or shipping, is decided on a case by case basis depending on the source of the fault, and is at the sole discretion ofChamelneon.
Chamelneon indoor and outdoor products include a 12~24 month warranty that covers electrical components when used appropriately.Please be aware that Indoor Signs are not suitable for use outdoors or anywhere they might get wet. Inappropriate use will void thewarranty. Resolution for faulty signs will be dependent on the source of the fault and will be determined between Chamelneon and the purchaser.
Chameleon bears no responsibility for any costs incurred when installing and/or uninstalling your sign. If, in the unlikely eventthat your sign is experiencing a presumed fault, we will request photos and videos for diagnostic purposes and may require the signto be sent back to us for replacement or repair. If you have chosen to have your sign installed and/or hard wired, Chamelneon takesno responsibility for any costs incurred due to uninstalling and/or re-installing your sign. If your sign has been hardwired in byan electrician it is at our sole discretion to decide if the occurring fault is covered under our 12~24 month warranty (indoor signsonly).
Please contact us at info@chamelneon.com to let us know which products you wish to return and why, attaching a short video of yoursign as well as photos. Please note that we require both a video and photo(s) for diagnostic and quality purposes. If you are notable to provide both a video and photo(s) of the problem then our ability to rectify your issue will be limited. Once we havereceived all of the required information we will be in touch to try to resolve the issue.
If a return has been agreed please note that you must return the faulty product in its original condition with all of its originalpackaging.
If a return has been agreed the faulty item must be returned for inspection by Chamelneon within 14 days of when you received theproduct.
If a replacement has been agreed Chamelneon will endeavor to produce and ship the replacement product to you as soon as possible.
If a full or partial refund has been agreed CHAMELNEON® will let you know when you can expect to receive the refund.
We recommend opening your Chamelneon parcel upon delivery. In the unlikely event that your sign has been damaged in transitChamelneon will ensure that a resolution is provided.
Damage must be reported within 14 days of delivery of your Chamelneon sign to be eligible for a replacement. Damage or faultsreported after this time period will follow our general returns and refunds policy and will not be covered under warranty. Note: thedelivery date is the courier delivery date which can be found by following the prompts in your tracking email.
If you believe your item has been damaged in transit and you are within the 14 day claim period please send an email to your LEDNeon Designer or info@chamelneon.com with all of the following:
a clear photo of the damage to the sign,
a clear photo of the box & any damage to the outer box,
and a clear photo of the shipping label on the box.
Chamelneon takes all necessary care to ensure our signs are delivered safely to our customers. We use a premium express shippingservice that requires a signature on delivery. The customer may request to opt-out of the signature on delivery directly through theshipping service once the shipment process has begun. Please be aware that if you choose to opt-out of the signature on deliveryrequirement, Chamelneon will take no responsibility for lost, missing or stolen parcels that have been marked as ‘delivered’ by theshipping service.